Privacy Policy for Lush Hair Folk Salon

Effective Date: May 26, 2022

Welcome to Lush Hair Folk Salon! We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our salon, use our website https://lush-hair-folk.com/, or use our services, including our SMS text messaging communications. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services or provide us with your information.

INFORMATION WE COLLECT

We may collect personal information about you in a variety of ways. The information we may collect includes:

• Personal Identifiable Information (PII): Such as your name, phone number, email address, and postal address, which you provide to us when you book an appointment (primarily through our Square booking system), create an account, or otherwise communicate with us.
• Appointment Information: Details of services you book, your appointment history, stylist preferences, and any notes you provide related to your services.
• Derivative Data: Information our servers might automatically collect when you access our website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site. 

HOW WE USE YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Schedule, manage, and confirm your appointments.
• Send you appointment reminders, reschedule notifications, cancellation notices, and other transactional communications related to your appointments.
• Send you receipts for services.
• Request feedback or reviews about our services.
• Send you other informational messages related to your interaction with our salon.
• Respond to your inquiries and provide customer support.
• Maintain a record of your service history.
• Improve our services and offerings, including through internal analytics and understanding client preferences (data used for analytics is often aggregated or de-identified where possible).
• Comply with legal and regulatory requirements.
• Send you newsletters, special offers, and other promotional materials via email or other non-SMS channels, provided you have opted-in to receive such communications for those channels.

SMS TEXT MESSAGING COMMUNICATIONS

When you provide your mobile phone number through our Square booking system or directly to us for the purpose of booking appointments or receiving communications, you acknowledge and agree to receive informational and transactional SMS (text) messages from Lush Hair Folk Salon.

• Purpose of SMS Messages: These messages are primarily for appointment-related communications such as:
  • Appointment Confirmations
  • Appointment Reminders (e.g., 24-48 hours prior)
  • Notifications of Rescheduled Appointments
  • Notifications of Canceled Appointments
  • Digital Receipts for services
  • A one-time request for a review following your service.
• Consent: Your provision of a mobile phone number and agreement to our booking terms (which include reference to receiving SMS messages as stated on our booking platform) constitutes your consent to receive these automated messages.
• Opt-Out: You can opt-out of receiving SMS messages from us at any time by replying STOP to any message you receive from us. You will receive a confirmation SMS of your opt-out. After that, you will no longer receive SMS messages from that number. If you want to join again, just sign up as you did the first time or contact us.
• Help: If you need assistance, reply HELP to any message for instructions on how to get help or contact us.
• Message Frequency: Message frequency will vary depending on your appointment activity with us.
• Message and Data Rates: Message and data rates may apply to any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
• No Sharing of SMS Opt-In Data: We do not share your SMS opt-in data, consent, or related personal information with any third parties for their own marketing or promotional purposes.

SHARING AND DISCLOSURE OF YOUR INFORMATION

We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect. We do not sell your personal information to third parties. Your information may be disclosed as follows:

• Third-Party Service Providers: We may share your information with trusted third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:
  • Appointment booking and salon management systems (e.g., Square).
  • Payment processing services (e.g., Square).
  • SMS message delivery platforms (e.g., Twilio, used to send appointment-related texts as described in SMS TEXT MESSAGING COMMUNICATIONS).
  • Internal Analytics Tools: We may use tools to analyze client data in an aggregated or de-identified manner to understand trends, improve our services, and for internal business intelligence purposes.
  • Marketing Platforms (for non-SMS communications): If you have provided consent for other forms of communication (e.g., email marketing), we may use your information (such as your email address) with third-party marketing platforms to send you newsletters or promotional materials via those channels. We will not use your phone number for promotional SMS marketing through these third-party platforms unless you have given separate, explicit consent for such SMS marketing.
• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of Lush Hair Folk Salon, our clients, or others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. In such cases, the acquiring company will be subject to the same commitments made in this Privacy Policy.

SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

DATA RETENTION

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law (for example, for tax and accounting purposes).

YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your personal data. To make such a request, please contact us using the contact information provided below.

CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.

CONTACT US

If you have questions or comments about this Privacy Policy, please contact us at:

Lush Hair Folk Salon 9701 N Sam Houston Pkwy E suite 200 Humble, TX 77396

Phone: 832-708-5927

Email: [email protected]

Website: https://lush-hair-folk.com/